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Do you ship worldwide?

Yes, we ship worldwide! We have customers from all over the world.

How do I track my orders?

We have a tracking code for all our orders so you know where your order is! You can track your order here

How long will it take for my order to arrive?

  • UK Orders: Within 5 – 20 working days from order.
  • US Orders: Within 5 – 15 working days from order.
  • International Orders: It usually takes from 10 to 20 working days to ship to most countries, but sometimes the Customs agency within the destination country may choose to delay individual shipments as a random security/inspection measure. On rare occasions these delays can range from 4 to 8 weeks

During the lead up to Xmas, mail delivery times are going to be at the upper end of our estimate and can take longer. Estimated delivery times are guidelines only. We cannot guarantee deliveries will arrive within these delivery windows.

Pls allow 10 working days for custom made items as we need to send to factory to custom make.

We guarantee that your order will be well packed and will leave our premises in excellent condition. Gift Cherish will provide as much assistance as possible in tracing misdirected items but cannot be responsible for items lost by overseas postal services.

Can I cancel my order?

If you wish to cancel an order, you must do so before your order has shipped. To cancel an order, please contact Customer Service at our support page. They will be happy to process your cancellation and refund. Refunds will be credited back to the original payment method that was used at the time of purchase. It typically takes 2-3 business days for the funds to process back into your account. If your order has already shipped, you must follow our Returns and Exchange policy in order to receive a refund.

There was an issue with my order. What should I do?

Contact Customer Service at [email protected], and we will fix the mistake right away!